1. Orders and Payments

1.1 All orders placed through our website are subject to acceptance and availability. 1.2 Payment must be made in full at the time of order placement. We accept various payment methods as displayed on our website. 1.3 Once an order is processed, it cannot be canceled or refunded.

2. Bespoke Items

2.1 Our bespoke items are custom-made to your specifications. Please ensure all details are correct before placing your order. 2.2 Due to the personalized nature of bespoke items, we do not offer refunds. However, we are committed to resolving any issues that may arise.

3. Returns and Exchanges

3.1 We do not offer refunds for any purchases. 3.2 If your bespoke item arrives damaged or defective, please contact us immediately. 3.3 We will arrange for the item to be repaired or replaced at no extra cost to you. 3.4 For any questions or concerns regarding our Returns Policy, please contact our Customer Service team.

4. Cancellations

4.1 If you wish to cancel an order, please contact us as soon as possible. 4.2 If the order has not yet been processed, we will cancel it. 4.3 We cannot issue refunds once the order has been processed.

5. Shipping and Delivery

5.1 Shipping times and costs will vary depending on your location and the nature of the item purchased. 

5.2 Shipping typically takes 5-7 business days; however, there may be delays due to unforeseen circumstances. We will notify you of any delays to your order as soon as possible. Unfortunately, we cannot offer refunds for late deliveries.

6. Limitation of Liability

6.1 Relentless Designs will not be liable for any indirect, special, incidental, or consequential damages arising out of the use or inability to use our products or services. 

6.2 Our liability for any claim arising from a purchase shall not exceed the purchase price of the product.

7. Privacy Policy

7.1 Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your information.

8. Amendments

8.1 We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website and will become effective immediately.

9. Governing Law

9.1 These terms and conditions are governed by and construed in accordance with the laws of [Your Country/Region].

10. Contact Us

10.1 For any questions or concerns regarding these terms and conditions, please contact our Customer Service team at 078 360 6024.

Thank you for choosing Relentless Designs. Your satisfaction is our priority, and we appreciate the opportunity to address any concerns and ensure a positive shopping experience.