Refund & Return Policy
Returns & Quality Assurance
We’re committed to delivering high-quality products you’ll love, built to last and made with care. To help set expectations, here’s how we handle returns and quality concerns:
Returns
Because each item is custom-prepared and carefully packed, we unfortunately don’t accept returns or exchanges unless the product arrives with a clear manufacturing defect.
We kindly ask that you double-check all product details and measurements before placing your order.
Defects
If something isn’t right with your order, please let us know within 7 days of receiving it. We’re happy to assist if the issue relates to a genuine defect, such as broken welds, incorrect components, or structural issues.
We’ll review your case and, if necessary, offer a repair or replacement.
About Steel & Surface Details
Our products are crafted from high-quality steel, which means they may naturally have slight variations like:
Subtle marks or textures from the manufacturing process
- Surface inconsistencies that don’t affect function.
These are normal and part of the material’s character — not considered defects — and contribute to the raw, industrial look our customers appreciate.
Need Help?
If you think your item may be defective, just reach out with:
Your order number
A short description of the issue
A few clear photos of the product
We’ll take a look and respond within 2 business days with the next steps.