Our after-sale guarantee ensures your satisfaction. If you encounter any issues post-purchase, please reach out to our customer service team for assistance.
Unfortunately, returns are only accepted within the specified guarantee period. If you have any concerns after this period, please contact our customer service team to discuss your situation.
Yes, if an order is canceled within 12 hours of ordering, it is eligible for a full refund. Please contact us promptly if you wish to cancel your order
Our terms and conditions can be found at the bottom of our website homepage or feel free to contact our customer service team for assistance. [email protected]
We accept a variety of payment methods, including Visa, Mastercard, Mobicred, RCS, Instant EFT, ApplePay, SamsungPay. You can find more details during the checkout process on our website.
We do not accept returns as all items are custom-made to order. However, returns may be accepted for products with defects after evaluation. Please note that variations in steel, a natural element, will not be considered defects
You can easily track the status of your orders by logging into your account on our website. Alternatively, feel free to reach out to our customer service team, and they will assist you with tracking information.